Refund policy

Due to the nature of freeze-dried food products, all sales are generally final for hygiene and food safety reasons.

However, we do offer support in the following cases:

Eligible for Replacement or Refund

• Wrong item received
• Damaged product upon delivery
• Major quality issue confirmed by our team

Conditions

• The issue must be reported within 24 hours of receiving the order.
• Clear photos or videos of the product and packaging are required.
• The product must remain completely unopened and unused.

Exchanges

Exchanges may be accepted only for damaged or incorrect items, depending on product availability.

Non-Refundable Cases

• Change of mind after opening the product
• Taste or texture preference
• Incorrect storage by the customer after delivery